Mindfulness4dogs

Training Programme Agreement

(Bronze, Silver & Gold Programmes)

This Policy applies to structured private training programmes delivered in-person or live online, including:

Bronze Programme (3 lessons)
Silver Programme (5 lessons)
Gold Programme (7 lessons)

These programmes are designed as guided learning journeys and must be completed within the timeframes outlined below.

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1. Programme Structure & Timeframes

Bronze Programme
Includes 3 lessons
Programme must be completed within 8 weeks of the first session

Silver Programme
Includes 5 lessons
Programme must be completed within 16 weeks of the first session

Gold Programme
Includes 7 lessons
Programme must be completed within 24 weeks of the first session

Programme timeframes begin from the date of the first booked session.

Extensions are not guaranteed and are granted at the discretion of Mindfulness4dogs.

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2. Deposits

All training programmes require a non-refundable deposit to secure the initial booking.

Deposits:

• are paid via Stripe

• reserve session times and preparation work

• are retained regardless of attendance

• are deducted from the total programme fee

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3. Payment for Programmes

Programme fees may be paid:

• In full prior to commencement

• Via agreed staged payments (where offered)

Payment methods:

• Stripe (credit/debit)

• Bank transfer

When paying by bank transfer, clients must notify the trainer once payment has been made (via the client portal or consultation page). Failure to notify may delay scheduling.

All programme fees must be paid in full within the agreed payment schedule.

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4. Cancellations & Rescheduling

A minimum of 72 hours’ notice is required to reschedule a booked session.

Where at least 72 hours’ notice is provided:

• The session may be rescheduled

• The session remains within the original programme timeframe

If less than 72 hours’ notice is provided:

• Mindfulness4dogs may count the session as used

• The session fee is forfeited

Repeated rescheduling may result in review of booking eligibility.

Rescheduled sessions must still fall within the programme’s original completion timeframe unless otherwise agreed in writing.

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5. No-Shows

If a client:

• Does not attend a scheduled session, and

• Has not communicated with their trainer

The session will be counted as used and no refund or replacement session will be provided.

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6. Programme Commitment

Training programmes are structured for progressive learning. Consistency and implementation between sessions are essential.

Clients agree to:

• Attend sessions prepared and on time

• Complete agreed practice between lessons

• Communicate openly about challenges

Programmes are non-transferable to another person or dog without written agreement.

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7. Travel Fees

Where applicable, travel fees:

• Are calculated based on location

• Are disclosed prior to service

• Are added to the invoice

• Are due at time of payment

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8. Exceptions & Welfare Situations

Mindfulness4dogs may, at its discretion, consider rescheduling (not refunding) sessions in cases involving:

• Veterinary emergencies

• Sudden illness of the dog

• Genuine safety concerns

Proof may be requested in cases of repeated rescheduling.

Programme timeframes remain in place unless formally extended in writing.

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9. Health & Safety Compliance

Mindfulness4dogs operates under obligations set out in the Health and Safety at Work Act 2015 (HSWA).

Clients must comply with the Health & Safety Fragrance & VOC Policy, including maintaining a fragrance-free and safe training environment during in-person sessions.

Failure to comply may result in:

• refusal to enter the premises

• termination of the session

• rescheduling at the trainer’s discretion

• forfeiture of session fees

Full details are outlined in the Health & Safety Policy document.

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10. Child Safety

Parents and caregivers retain full responsibility for supervising children during sessions.

All child participation must comply with the Child Safety Policy 

Mindfulness4dogs reserves the right to pause, modify, or terminate a session if safety is compromised. Session fees remain payable in such instances.

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11. Behavioural Outcomes

Because canine behaviour is influenced by genetics, health, environment, learning history, and owner compliance, results cannot be guaranteed.

Refunds are not issued for perceived lack of behavioural progress.

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12. Consumer Rights (NZ Context)

Nothing in this Policy affects rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.